Thank You Note To Delta

Here is a Thank You note I wrote last night to Delta:

 Dear Delta,
     It is 1:30 AM of May, 14, 2011, and only now have I found time to write to recognize the outstanding experience I had on the flight 104 departing from Guarulhos, Sao Paulo, Brazil to Atlanta, USA. That is because I have my hands full caring for a 12 month old baby who has been sick since we left Brazil on May 2. It is not easy being a mom, and taking care of a baby who is battling a cold is even more challenging. If you had told me this 2 years ago, I would have never known the extent and weight of those statements because I had never had a baby then. Most people are not able to empathize with people caring for others, specially little children, in most places.
       May 2, 2011 was going to be a hard day for me because I was flying home by myself, with my only son. He had just met his grandmother for the first time, and celebrated his first birthday with her. We had had a beautiful time at grandma's. She treated us great. She never complained and always did everything to help us to feel safe and at home. In every other place we had visited, we always felt that we were bothering people with our needs, and that we were being burdens to others. But at grandma's, we were wanted and we were dear. That is how I felt on our way back from Brazil to Atlanta. I really needed to write this email to let it be known what a spetacular crew you had on that plane on that day. It was going to be a long, long night. Some United flight had been cancelled the night before, so the airport of Guarulhos was packed, and I wasn't aware that those folks were going to be put on our plane to go home too. My heart became apprenhensive when I heard that that flight was full. I was hoping noone would sit next to us, because it would be hard for whoever was sitting next to us since my baby is very long, and when he slept, I would have to ask to let them to let my baby rest his legs on theirs.
        Yes, the night was gearing up to be long. Somebody had a seizure, and I thought we might be late boarding the plane. But that had been a false alarm. Before boarding the plane, I asked the Delta attendants to change my seats, but to no avail, because the lady told me it was a full flight. So, I made the best of the situation, and sat quietly in one of those aisle seats. I was blesssed to seat next to some precious travelers. I didn't know God's hand was at work through THE MOST WONDERFUL FLIGHT ATTENDANTS I have ever had the pleasure of meeting! Immediately upon seeing me, SUSIE, who seemed to be the head of flight attendants, enlisted her peers to try to find a way for me to sit somewhere more comfortable with the baby. First, she tried to move the person next to me to another place. But, unfortunately, the arm rest was the kind that could not be raised. Susie and MARIO (one of the angels of the night) did not rest until they moved me to a window seat, where noone would be next to us. WOW! They didn't have to do that. They could have gone about their jobs -- and they had plenty to do with a full flight-- but Susie and all of those working with her would not rest, until they had done THEIR ABSOLUTE BEST to help me out.
         Every flight attendant was so kind to me and my baby. Everybody treated us with so much respect and dignity. I mentioned my mother and the way she treated me because that is how I felt aboard flight 104. I felt like I was family. I felt loved and cared for. My word fail to express my gratitude to Susie and Mario, and the other flight attendants who gave us superb customer service on that long flight. Everybody was great. I felt like I was someone important even though I was flying economy. It was evident that every flight attendant had great care and respect for me. I wish I could mention everyone's name here. But I only managed to ask and remember the names of the SWEETEST ANGELS who cared for us for the remainder of the night. Susie, who was the head of flight attendants, and Mario. Mario even came up to our seat, and genuinely said something sweet about the baby, and stroked his little hair. Susie always had that special care, and special attention toward us. She was always alert to any sign of help that I might have needed.
        When dinner was served, I didn't have much of an appetite despite not having eaten for most of that day. That is because it is a piece of work trying to eat with an active little baby. I think Susie took notice of that. When breakfast was served, I was under the blanket with the baby because I wanted him to sleep. But, Susie's kindness and compassion left yet another impression on me. She had left me a sandwich and a piece of fruit on the vacant seat next to us. I ate that food when I was starving after arriving home. I can still remember the taste of it, but the warmth in my heart that I get from remembering the love and care that flight attendant had for me is even more memorable.
        I am so impressed. Impressed is an understament. Please, please, please make sure these people are recognized. Email me, and let me know if you passed my email of gratitude to those flight attendants and their supervisors. Use them as models for all flight attendants at Delta. On our way to Brazil, we had a bad experience with a Brazilian flight attendant which left me wondering about Delta's reputation. But on our way back home, I felt that angels were tending to us. I thank the Lord Jesus Christ for such wonderful people. I will never forget them. THANK YOU SUSIE, MARIO, and EVERY FLIGHT ATTENDANT who really made me feel like family.Actually, not even any family would have treated us that way. Only my mother had the love, patience and understanding to treat us that well. That is how DELTA treated us on May 2, 2011. Delta treated us with love, respect, kindness, gentleness. THANK YOU for having such wonderful people caring for your customers. PLEASE, LET ME KNOW WHEN THEY RECEIVE MY LETTER OF THANKS.
       WITH ETERNAL GRATITUDE,